Remote Active Technical Support

Since release DAF 4.0 it is possible to connect remotely to the DAF Engine using a Telnet-like access. The purpose of this feature is to enable remote active technical support. If all basic support solutions (FAQ, Troubleshooting page, e-mail) have failed you can request a Remote Active Technical Support to the DAF Support. In many cases a quick connection to your DAF Engine by a DAF specialist will be able to troubleshoot your configuration.

To request Remote Active Technical Support please follow instructions in the section Prepare your configuration for Remote Access.

For more information on what is possible through the remote access, click here. To disable the remote access, click here.

 Prepare your configuration for Remote Access

1. Find the IP Address and port number to use to connect to the DAF Engine

To find the IP Address and Port Number simply read in the NT Event Viewer the DAF startup message:

For this NT configuration the IP address is "192.168.200.1"
and the port number is "9784" (first port value).

IP Address:

By default, the IP address is the first IP address defined in the server configuration TCP/IP configuration. In other words, it is the IP address visible under Tab <IP Address> in the TCP/IP configuration (before pressing <Advanced ...>).

Default IP Address is 192.168.200.1

Port Number:

Default port: 9784

If needed, it is possible to change the default IP address and port number. For instructions, please request information from support@dafweb.com

2. Server must be visible

The server must visible for the person who will connect. In most cases this means that the server must be accessible through the Internet using a specific IP address and port number.

If the server is behind a FireWall, connection to the IP address and port number must be allowed.

3. Create a login and password

Valid login and password are:

• The main administrator defined for the Web User Manager
• Any NT User who belongs to NT local group "DAFAdmin"
• Any NT Administrator

In most cases, a sound and safe solution is to create the new NT local group "DAFAdmin" and create a new NT User member of groups "Guests" and "DAFAdmin" (No other NT rights are required.).

4. Try to connect

• Press <Start> from the Desktop Taskbar
• Select <Run>
• Type "telnet" and <ENTER>
• In menu <Connect> choose <Remote System>
• In Field "Host Name" type the IP address
• In Field "Port" type the Port Number

• Press <Connect>. Connection should be accepted and a welcome message should be displayed
• Type <ENTER> when the "User Database:" information is requested (Do not specify any database name.)
• Type a valid login when the "Login:" information is requested
• Type a valid password when the "Login:" information is requested
• If everything works fine, you should receive the following message: "You are Logged $"
• To log off, type "quit" and <ENTER>

5. Send the connection information to the DAF Support

Send the following information to support@dafweb.com:

• IP Address
• Port Number
• A valid Login and Password
• A complete description of the problem and your configuration

If possible, please add:

• An FTP Read|Write access to a protected Web directory
• A Valid DAF User Login and Password
• URL and Password to access the Web User Manager

 More Information on the Remote Access:

What is possible with this access:

• Start, Stop and Reload any DAF User Database
• Retrieve information on the current DAF configuration
• Display DAF logs
• Change the DAF logs settings

What is NOT possible with this access:

• Change the DAF Configuration (except for the logs options)
• Retrieve any DAF User Database content
• Retrieve information from the NT configuration or NT user database
• Run an application (DOS or Win32)
• Open a connection with the DAF Engine without a valid login and password

 To disable the remote access to the DAF Engine

With a manual registry setting, it is possible to disable the remote access to the DAF Engine:

• Run REGEDIT.EXE
• Open path [HKEY_LOCAL_MACHINE\SOFTWARE\daf]
• Create DWORD entry "RemoteConAllowed" and set it to "0"
• Restart the "World Wide Web Service" with the DAF Installation Tool

  Last update : Thursday, August 31, 2000 07:10